Ask the sick patients who are trying to arrange appointments with specialists, or for imaging tests or for blood work.
Most enterprises try to encourage and support increased consumer access to worthwhile services. Not the Nova Scotia Health Authority!
Try to book an appointment for an X-ray or blood tests. In the past, you were given a requisition. For most tests, your doctor’s office made an appointment, or you just marched off to the hospital or laboratory, waited for a long or short time, and then had the test.
Now, in the Internet age, you’re given a phone number to call to book blood tests or imaging investigations.